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At Toolspana.com, operated by Hameer Tools Pvt Ltd, we strive to provide a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Please read this policy carefully before placing an order.
1. Order Processing Time
Orders are generally processed within 1–2 business days, excluding Sundays and public holidays, after order confirmation and successful payment verification, where applicable.
Processing times may vary depending on product availability, order volume, supplier coordination, and other operational factors.
Once your order has been dispatched, we will send a shipping confirmation with the available tracking details.
Orders placed on weekends or public holidays will generally be processed on the next business day.
2. Shipping Charges and Delivery Estimates
Shipping charges, where applicable, will be displayed at checkout or communicated before order confirmation.
Delivery timelines depend on the delivery location, product availability, shipping method, and courier partner.
Any applicable delivery estimates will be communicated during checkout or through your order confirmation.
Delivery estimates are indicative and may be affected by unforeseen circumstances, including weather conditions, transportation disruptions, public holidays, and courier delays.
3. Shipping Locations
Toolspana currently offers shipping to eligible delivery addresses within India.
For international shipping inquiries, please contact our customer support team. International shipping is subject to availability, applicable laws, and additional shipping requirements.
Email: support@toolspana.com
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing the tracking number or other available shipment details.
You can track your shipment using the tracking information provided by us or through the relevant courier partner's tracking service.
If tracking information is unavailable or your shipment status has not been updated for an extended period, please contact our customer support team for assistance.
5. Shipping Restrictions
Deliveries are available only to locations served by our shipping partners.
Certain products may have shipping restrictions due to their size, weight, packaging requirements, nature, or destination.
Orders may be delayed or declined if the delivery address is incomplete, inaccurate, or outside the serviceable area.
If we cannot deliver an order to the provided address, we will contact you regarding the available options.
6. Delivery Issues and Delays
If your order is delayed, tracking information is unavailable, or you experience any other delivery issue, please contact us at support@toolspana.com or 7852824235.
For faster assistance, please provide your order number and tracking number, if available.
We will coordinate with the relevant shipping partner, where necessary, to investigate and resolve the issue.
7. Damaged, Missing, or Lost Shipments
If your order arrives damaged, contains missing items, or appears to have been lost in transit, please contact our customer support team as soon as possible.
Please provide the following information, where applicable:
Your order number.
Shipment tracking number.
A description of the issue.
Photographs or an unboxing video, if available and relevant.
We will review the information and coordinate with the shipping partner to determine the appropriate resolution.
Any replacement or refund will be handled in accordance with our applicable Return and Refund Policy and applicable law.
8. Customs, Duties, and Taxes
For shipments within India, applicable taxes and other charges will be handled in accordance with applicable law and the information provided at checkout or during order confirmation.
For any international shipment specifically agreed to by Toolspana, additional customs duties, import taxes, or clearance charges may apply. Responsibility for these charges will be communicated before the shipment is confirmed, where applicable.
9. Returns, Replacements, and Refunds
Shipping-related returns, replacements, and refunds are governed by our Return and Refund Policy.
Please review that policy for information about eligibility, return procedures, applicable conditions, and refund processing timelines.
Nothing in this policy limits any consumer rights available under applicable law.
10. Contact Us
If you have any questions or concerns regarding shipping or delivery, please contact us:
Company: Hameer Tools Pvt Ltd
Website: https://toolspana.com
Email: support@toolspana.com
Please include your order number when contacting us about an existing shipment so that we can assist you more efficiently.
Thank you for shopping with Toolspana.